From us to you
SHIPPING INFORMATION
Thank you for choosing Rossini Caviar. We are dedicated to ensuring that your order arrives in pristine condition and in a timely manner. Please review the following shipping information:
Speedy Delivery and International Service:
We’re proud to provide swift service. We deliver to whole EU with DHL Express service. In fact, the majority of orders reach their destination within just 24 hours.
Shipping Days:
To guarantee the best quality, we ship your order from Monday to Thursday, specifically when we can offer next-day delivery. Place your order before 12:00 am and your order will be shipped the same day. Orders placed after noon from Thursday and over the weekend will be shipped out Monday.
Free shipping:
We offer complimentary shipping charges when your order exceeds EUR 150.
Packaging:
To ensure the freshness and quality of our products, we use specialized packaging designed to maintain the optimal temperature during transit. This helps preserve the delicate flavors and high quality that you expect from our products.
Tracking Information:
Once your order is shipped by DHL, you will receive an email notification with tracking details. You can use this information to monitor the progress of your shipment and estimate its arrival.
Ownership & Responsibility after shipping:
Once your order is shipped, the ownership and responsibility for the product transfer to you, our valued customer. At this point, it becomes your responsibility to ensure the safekeeping and appropriate storage of the product to maintain its quality and freshness.
We kindly remind you that someone be available to accept the shipment and promptly place it in the refrigerator. To facilitate this, please ensure you provide the correct contact information on your order so the couriers can coordinate delivery with you.
For your convenience and to safeguard the product’s quality, please be aware that if the delivery is left unattended on your doorstep or failed to be picked up, we cannot assume responsibility for any potential damage to the product.
CONTACT US
Your satisfaction with our products is essential to us, and we are here to support you in enjoying our products to the fullest.
If you have any questions or concerns about your order’s shipping, feel free to contact our customer support team at [email protected] or +45 33 53 13 33.