Before placing your order, please take a moment to read our terms and conditions to ensure a smooth shopping experience.
TERMS & CONDITIONS
Welcome to the Rossini Caviar webshop! Before placing your order, please take a moment to review our terms and conditions to ensure a smooth shopping experience.
Product Availability:
Our product offerings are subject to availability. If an item you’ve ordered is out of stock, we will notify you promptly and offer alternatives or a refund.
Pricing and Payment:
All prices are listed in EUR and are inclusive of applicable taxes. We accept payments through VISA, Mastercard, Maestro, Walley and Swish. Payment is required at the time of order placement.
Order Modifications/Cancellations:
If you wish to modify or cancel your order, please contact us by email at [email protected] within 24 hours of placing the order. Once the order is processed, we may not be able to accommodate changes.
Returns and Refunds:
We take great care to ensure the quality of our products. If you receive a damaged or defective item, please contact us at [email protected] within 24 hours of delivery with photographic evidence. We will gladly provide a replacement or issue a refund.
Intellectual Property:
All content on our website, including images, text, and logos, is protected by intellectual property rights. You may not use, reproduce, or distribute our content without explicit permission.
Governing Law:
These terms and conditions are governed by the laws of Denmark. Any disputes arising from these terms will be subject to the jurisdiction of the courts Denmark.
By placing an order with us, you agree to abide by these terms and conditions. If you have any questions or concerns, please reach out to our customer support team at [email protected]. Your satisfaction is important to us.
Please note that these terms and conditions are subject to change without prior notice. It is recommended to review them before each purchase.
SHIPPING INFORMATION
We are dedicated to ensuring that your order arrives in pristine condition and in a timely manner. Please review the following shipping information:
Speedy Delivery and International Service:
We’re proud to provide swift service. We deliver to whole EU with DHL Express service. In fact, the majority of orders reach their destination within just 24 hours.
Shipping Days:
To guarantee the best quality, we ship your order from Monday to Thursday, specifically when we can offer next-day delivery. Place your order before 12:00 am and your order will be shipped the same day. Orders placed after noon from Thursday and over the weekend will be shipped out Monday.
Free shipping:
We offer complimentary shipping charges when your order exceeds EUR 150.
Packaging:
To ensure the freshness and quality of our products, we use specialized packaging designed to maintain the optimal temperature during transit. This helps preserve the delicate flavors and high quality that you expect from our products.
Tracking Information:
Once your order is shipped by DHL, you will receive an email notification with tracking details. You can use this information to monitor the progress of your shipment and estimate its arrival.
Ownership & Responsibility after shipping:
Once your order is shipped, the ownership and responsibility for the product transfer to you, our valued customer. At this point, it becomes your responsibility to ensure the safekeeping and appropriate storage of the product to maintain its quality and freshness.
We kindly remind you that someone be available to accept the shipment and promptly place it in the refrigerator. To facilitate this, please ensure you provide the correct contact information on your order so the couriers can coordinate delivery with you.
For your convenience and to safeguard the product’s quality, please be aware that if the delivery is left unattended on your doorstep or failed to be picked up, we cannot assume responsibility for any potential damage to the product.
CONTACT US
Your satisfaction with our products is essential to us, and we are here to support you in enjoying our products to the fullest.
If you have any questions, feel free to contact our customer support team at [email protected] or call us on +45 33 13 53 33.
Your satisfaction is our priority!